How to apply for UIF relief benefit

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Unemployed people queue for UIF payments (Unemployment Insurance Fund) outside the Department of Labour in Port Elizabeth. Poverty is rife and demand for service delivery and houses is growing. The economy of PE, Uitenhage and Despatch and the broader Eastern Cape in general is dependent on the Motor Industry. Job losses in that sector are proving disastrous.Picture: JAMES OATWAY 2009/03/27
PAYOUT PROSPECTS: Unemployed people cannot queue for UIF payments during the lockdown
PAYOUT PROSPECTS: Unemployed people cannot queue for UIF payments during the lockdown Image: JAMES OATWAY

There has been some confusion about how employees who will not be paid during the lockdown can access promised financial help from the Unemployment Insurance Fund.

Last week, the government announced UIF would help employers and employees who needed financial assistance through the Covid-19 Temporary Employer-Employee Relief Scheme (Covid-19 Ters), previously referred to as the National Disaster Benefit.

However, desperate employees scrambling to ensure they have an income next month are frustrated about not knowing what documents are required and whether they can apply as individuals or if their employer must apply on their behalf.

They say e-mails to the fund are not answered.

Many said information was made available too late and they are now struggling to get their employers to co-operate.

Before lockdown started on Thursday last week, the UIF urged employers unable to pay full salaries to apply for the Covid-19 Ters benefit by e-mailing covid19ters@labour.gov.za.

Deputy director of communications for the department of labour and employment, Lungelo Mkamba,  said employers were encouraged to apply on behalf of their employees for the process to be faster and to avoid the fund being overwhelmed by individual applications.

“Employees can report to us as well if their employer is not applying on their behalf so we can also intervene,” he said.

Law firm Werksmans Attorneys said  employees of a company which had to close for three months or less due to the Covid-19 pandemic would qualify for the Ters benefit, provided:

  • The employer is registered with the UIF;
  • The employer complies with the application procedure; and
  • The company’s closure is directly linked to Covid-19.

Werksmans said on its website the benefit would be based on your salary up to a maximum of R17,712 a month for each employee and an employee would be paid a percentage (38-60% depending on income) as set out in the Unemployment Insurance Act.

At no time can the salary paid fall below the minimum wager in a particular sector.

As the benefit is not linked to the UIF’s normal benefits, the rule that you accumulate one day’s credit for every four days worked to the maximum 365 days payable for every four years worked, will not apply.

Applications will be subject to the fund’s usual verification and validation processes.

Where your company can still afford to pay part of your salary, the payout will work the same as maternity benefits, where Ters will top up earnings to a set sliding scale.

In addition to benefits when an employer closes, if you are ordered to go into quarantine for 14 days because you have been exposed to someone with Covid-19, you will qualify for illness benefits.

Earlier last week, labour lawyer and DA spokesperson on labour and employment, Michael Bagraim expressed concern that there was not enough time to get the new initiative up and running.

He said he worried about individuals who did not have easy access to the internet and that they could not queue at the department for assistance.

“We’re labour specialists and it took us a long time to get a small staff of 10 people properly registered.

“Can you imagine a factory of 500 people?”

Employees who feel they have been unfairly treated will also face a difficult road ahead as the Commission for Conciliation, Mediation and Arbitration (CCMA) is closed during the lockdown period.

According to law firm Webber Wentzel, a government-imposed lockdown can be seen as a force majeure where your employer is able to implement a no work-no pay principle.

BY TANYA STEENKAMP – SowetanLIVE

23 COMMENTS

  1. Where can one contact the uif to confirm if an application for normal benefits was received as this is nit n covid 19 claim

  2. How can we know that our company has got the ters money or applyed for uif relief because they didn’t paid us for April we are struggling we don’t have food at home,how we can leave without food cause now we are still on Lockdown without getting any salaries

  3. We’ve been send home on the 14April 2020 and our employer said our contract is cancelled but we will still get our salaries,and he is busy with uif covid 19 ters,what surprise me is only 1 out if three resive that mpney, we are still waiting and he fear to tell us what is the problem.

  4. what happens if u didint get any payment during lockdown and on the 11of May u a told to come back to work, can you still get the UIF but working?

    • Is there any application form I have to sign at work as employee so that I can receive the terms money??

  5. Where can we apply for UIF after we have been retrenched & how do we know if our employer submitted a claim while still in their employ?

  6. Our employer told few of us that our claims are declined due to an existing claim.while we never claimed for almost 5 years how can this happen?

  7. Our employer reduced our salaries by 15% of ×which we don’t know whether it’s the right thing to do

  8. How do i knw if my company did apply uif for us as we r not working, dey said dey wil send de application on de 04 may 2020, we r stil waiting til 2day

  9. Eunice
    I’m 100% sure that my employer applied for UIF. I am owing him of which I agreed to deduct it ever month. Is he allowed to deduct the money I’m owing him during these covid 19 period as I’m only depending on my UIF only now.

  10. I am Not Registered As A Petrol Attendant At Engen Garage..Ive Been Working There Since Last YearAugust..When I Ask My Employer About UIF Covid Relief Fund..She Says She Tried To Register For Us But She Couldn’t…What Must i do Cause She Told Me To Go Look For Another Job…So I Don’t Know What To Do…Please Help Me

  11. Thi is covide 19 is realy destroying us as we have to wait long for this money. Why they dont allow us to claim by our self.reason we dont trust employees and uif but we will trace this issue by our lawyers

  12. This is Druz I was at home during the month off May Covid 19. WI checked on Internet if I was payd from UIF it said payment proses zero. When I checked again it said no employees found what can I do

  13. It seemed like my employer did apply for ters but my concern is that when I check on ters status I found that ever sins they apply still on process till today

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